Need a quick answer? Most order, shipping, return, payment, sizing, and account questions are covered below. If you still need help, contact us and include your order number when available.
Orders
How do I know my order went through?
After checkout, you will see an order confirmation page and receive an order confirmation email. If you created an account or checked out while signed in, you can also review your order from your account orders page.
Can I change or cancel my order?
Contact us as soon as possible after placing the order. We will do our best to help before the order enters fulfilment, but changes cannot always be guaranteed once processing has started.
Where can I track my order?
Use the Track Order page or the tracking link in your shipping email. For faster support, have your order number and checkout email ready.
Shipping
How long does delivery take?
Cart estimates show delivery in 2–5 business days where available. Shipping options and final delivery estimates are confirmed at checkout based on your address.
Do you offer tracked shipping?
Yes. Voetris uses tracked shipping, and tracking details are shared once the order has shipped.
Do you offer free shipping?
Free shipping may be available when your cart reaches the active free-shipping threshold. The cart and checkout pages show whether you have unlocked it and how much remains.
Do you ship internationally?
Worldwide delivery is available where supported by our shipping partners. International shipping rates, taxes, duties, and available services are calculated during checkout.
Returns & Exchanges
What is your return window?
Returns are accepted within 30 days of delivery when items are unworn, unwashed, in original condition, and returned with their original packaging and tags.
How do I start a return?
Email returns@voetris.com with your order number, the item you want to return, and a brief reason. Our team normally replies within 1–2 business days with return instructions.
Do you offer exchanges?
We do not process direct exchanges. To change size, colour, or style, return the original item for a refund and place a new order for the item you want.
What if my item arrived damaged or incorrect?
Contact us within 7 days of delivery with your order number and clear photos of the issue. If the problem was caused by a Voetris error or transit damage, we will help make it right.
Payments
Which payment methods do you accept?
Voetris supports secure checkout with major cards and available express payment options, including PayPal, Apple Pay, Google Pay, Amazon Pay, Link, Cash App Pay, Affirm, and Klarna where available.
Is checkout secure?
Yes. Checkout is SSL secured, payment details are handled by our payment providers, and Voetris does not store your full card details.
When is tax or shipping added?
Cart totals are estimates. Taxes and shipping are calculated at checkout based on the shipping address and selected delivery method.
Sizing & Product Care
How do I choose the right size?
Check the product details and size information before ordering. If you are between sizes or unsure about fit, contact us and we can help before you place the order.
How should I care for Voetris pieces?
Wash garments inside out on a cold cycle and hang dry to help preserve the print finish, fabric feel, and garment shape.
Accounts, Wishlist & Support
Do I need an account to checkout?
You can sign in for a faster checkout experience, create an account, or continue as a guest from the checkout gate.
How does the wishlist work?
Use the heart icon on product and cart experiences to save items to your wishlist. You may need to sign in so saved items can stay connected to your account.
How can I contact Voetris?
Use the contact page, email us from the support links, or open live chat when it is available. For order support, include your order number and checkout email so we can help faster.