Shipping Policy

Shipping Policy 

Voetris LLC

Last updated: May 2026

At Voetris, every order is prepared with care and shipped as quickly as possible. This policy explains our shipping areas, processing time, delivery estimates, and what to do if there is a delivery issue.

1. Where We Ship

We currently ship within the United States, including all 50 states. At this time, we do not offer international shipping.

2. Processing Time

Orders are usually processed and prepared within 2-5 business days after purchase. Business days are Monday through Friday, excluding U.S. federal holidays. Orders placed on weekends or holidays begin processing on the next business day.

3. Delivery Estimates

Delivery estimates are not guaranteed. Carrier delays, weather, holidays, incorrect addresses, or high order volume may affect delivery time.

4. Shipping Costs

Shipping costs are calculated and displayed at checkout before you complete your order. Costs may vary based on product type, order size, destination, and selected shipping method.

5. Tracking Your Order

Once your order ships, you will receive a confirmation email with tracking information. Please allow up to 48 hours for tracking updates to appear after the carrier receives the package.

6. Shipping Address

Please make sure your shipping address is complete and accurate before placing your order. Voetris is not responsible for orders shipped to an incorrect or incomplete address provided at checkout. If you notice an error, contact us immediately. We can only update the address before the order is processed or shipped.

7. Lost, Stolen, or Damaged Packages

If tracking shows delivered but you have not received your package, please check your delivery area, household members, neighbors, and local carrier first. If the issue remains unresolved, contact us within 7 days of the marked delivery date. If your item arrives damaged or incorrect, contact us within 7 days of delivery with your order number and clear photos of the item and packaging.

8. Multiple Items

Orders with multiple items may arrive in separate packages or at different times. Separate tracking numbers may be provided.

9. Order Cancellations

Orders may be cancelled within 24 hours of purchase if they have not already been processed or shipped. Once an order is processed or shipped, it cannot be cancelled.

Contact Us

For shipping, tracking, or delivery questions, please contact us:

Voetris LLC

West Columbia, South Carolina, USA