We want you to be happy with every Voetris purchase. If something is not right, we are here to help. Please read our refund and return policy below, and contact us if you have any questions.
Last updated: May 2026
1. Returns
We accept returns within 30 days of the delivery date, provided the item is:
- Unused, unworn, and in its original condition
- In its original packaging, with tags or labels intact where applicable
- Not marked as final sale
- Not a personalized, custom-made, or digital item
To start a return, please contact us at info@voetris.com with your order number and reason for return. We will provide return instructions and the return shipping address.
2. Non-Returnable Items
The following items cannot be returned or exchanged:
- Items that have been used, worn, washed, damaged, or altered
- Personalized or custom-made products
- Items marked as final sale
- Gift cards
- Downloadable or digital products
- Products returned without prior approval
We reserve the right to refuse returns that do not meet our return conditions.
3. Damaged, Defective, or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
Please email us with:
- Your order number
- A short description of the issue
- Clear photos of the item and packaging
After reviewing your case, we may offer a replacement, refund, or other suitable solution at no additional cost to you.
4. Refunds
Once your return is received and inspected, we will notify you by email whether your refund has been approved.
If approved:
- Refunds will be issued to the original payment method
- Refund processing usually takes 5–10 business days after approval
- Your bank or card issuer may require additional time to post the refund
Original shipping charges are non-refundable unless the return is due to our error, such as a damaged, defective, or incorrect item.
5. Exchanges
We do not offer direct exchanges at this time.
If you would like a different product, size, color, or design, please return the original item if it is eligible and place a new order.
6. Return Shipping
Return shipping costs are the responsibility of the customer unless the item was received damaged, defective, or incorrect.
We recommend using a trackable shipping method. Voetris is not responsible for return packages that are lost, delayed, or delivered to the wrong address.
7. Order Cancellations
Orders may be cancelled within 24 hours of purchase, provided the order has not already been processed or shipped.
To request a cancellation, contact us as soon as possible at info@voetris.com with your order number.
Once an order has been processed or shipped, it cannot be cancelled. You may request a return after receiving the order if the item is eligible.
Contact Us
For questions about returns, refunds, or cancellations, please contact us:
Voetris LLC
West Columbia, South Carolina, USA
Email: info@voetris.com
Website: www.voetris.com