1. Information We Collect
Information you provide directly
- Account registration: first name, last name, email address, and password.
- Checkout: shipping address, phone number, and order notes.
- Contact form: your name, email, and message content.
Information collected automatically
- Log data: IP address, browser type, pages visited, and time of visit.
- Cookies and local storage: session identifiers, cart contents, and preference settings.
2. How We Use Your Information
We use the information we collect to:
- Create and manage your customer account.
- Process and fulfil your orders, including sending order confirmation and shipping notifications.
- Respond to enquiries and provide customer support.
- Personalise your shopping experience and display relevant product recommendations.
- Send promotional emails and exclusive offers where you have opted in.
- Detect and prevent fraudulent transactions and other illegal activities.
- Comply with our legal obligations and enforce our Terms of Service.
We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.
3. Cookies & Tracking
We use cookies to operate the website correctly and improve your experience. Strictly necessary cookies maintain your session, shopping cart, and CSRF security token. Functional cookies remember your login preference and wishlist. You can instruct your browser to refuse all cookies, though this will prevent the cart and login from working correctly.
4. Google Sign-In
We offer sign-in via Google OAuth 2.0. When you use this feature, you are redirected to Google’s own authentication page — we never see your Google password. Upon successful authentication, Google shares your name, email address, and public profile picture with us. You can revoke access at any time via your Google Account permissions page.
5. Payment Processing
All payments are processed securely by PayPal. Voetris does not collect, store, or process your payment card details at any point. We store only the transaction reference, order total, and shipping address needed to fulfil your order.
6. Email Marketing
We send promotional emails only to customers who have explicitly opted in at the time of account registration or during checkout. Each marketing email includes an unsubscribe link. To unsubscribe, click the link in any marketing email or contact us at privacy@voetris.com.
7. Your Rights
Depending on your location, you may have the following rights regarding your personal data: access, rectification, erasure, restriction, portability, objection, and the right to withdraw consent. To exercise any of these rights, contact us at privacy@voetris.com. We will respond within 30 days.
8. Security
We implement industry-standard measures to protect your personal information. All passwords are hashed using bcrypt before storage. All form submissions include CSRF token validation. Database queries are parameterised to prevent SQL injection. Sessions are protected with httpOnly and SameSite cookie flags.
9. Data Retention
Customer accounts are retained while active and for up to 7 years thereafter for legal compliance. Order records are retained for 7 years. Server logs are automatically deleted after 90 days.
10. Children's Privacy
Our website is not directed at children under 16. We do not knowingly collect personal information from children. If you believe we have done so, please contact us at privacy@voetris.com and we will delete it promptly.
11. Policy Changes
We may update this Privacy Policy from time to time. When we make material changes, we will update the date at the top of the page and, where appropriate, notify registered customers by email. Continued use of the website after changes are posted constitutes acceptance of the revised policy.
12. Contact Us
If you have any questions relating to this Privacy Policy, please contact us at privacy@voetris.com or via our contact form.